TERMS AND CONDITIONS

THE SOFTWARE

• The basic computer requirements are Windows 10 Professional, i7 or Ryzen 7 chip, 16 GB RAM or higher, graphics card with at least 4 GB of built-in memory. NOTE: Integrated chipsets may reduce performance.
• DIBS AI is NOT designed to install on Windows Server OS. The cloud account created during this registration provides the networking and sharing of cases between various computers and users.
• We acknowledge that DIBS AI isn’t perfect and is constantly improving. As with all software, there will be bugs and limitations, as well as improvements and updates. Please work with us to report issues so we can diagnose and continue to improve.
• A browser-based option is available for practices that prefer Mac or any other equipment that doesn’t meet the hardware minimums detailed above.

 

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BEST PRACTICES

• OrthoSelect technicians and staff are well trained, but they are not Orthodontists and are not as familiar with the individual needs of your patients as you are! 
• Initial Case Setups are highly automated, fast, and inexpensive – they are not intended to be personalized to any individual doctor’s preferences. It will be necessary for the doctor to review, possibly adjust, and approve each case before printing trays.

Scanning

• High-quality intraoral scans are critical. Low-quality scans and/or scans out of occlusion are not usable and cannot be accepted. Please submit both upper and lower arches for each case.
• Our policy is that no more than 60 days can pass from the time you take the intraoral scans to the time you bond. If you have a younger patient with mixed dentition and/or teeth still erupting, then no more than 21 days (3 weeks) should pass before bonding.
• Do not place bands or appliances on teeth, or extract teeth after taking the intraoral scans. Trays will not fit with these changes and/or the brackets will not bond in the correct position.

Submitting a Case

• Please submit the intraoral scans before or at the same time as you submit the patient Rx form. Once both the intraoral scans AND the patient Rx form are received, the case is considered ‘received,’ and we can start processing.
• Please do not type in “per usual” anywhere on the Rx form. Such cases cannot be accepted.

OrthoSelect Lab Printing & Shipping

• Trays printed in our lab are ready in under 24 business hours. Total turnaround time is determined by how long it takes for the doctor’s approval, as well as the chosen shipping method to your office.
• Our default method is to section each tray in thirds (5-5 + 6&7s). This configuration results in easier tray removal. However, you can choose to section in any way you desire in the software.
• Printed IDB trays are bundled and shipped together if your cases are completed on the same day. Logistically, we cannot hold cases longer than 8 hours before shipping.
• You can cancel a case any time prior to OrthoSelect completing the Initial Case Setup without a charge. If a cancellation is needed after the work has been performed, we will credit the first such case each month, but charge for any subsequent cases that are not canceled before work is initiated.

 

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IN-OFFICE 3D PRINTING 

(skip if NOT printing in-office)

• During Onboarding, OrthoSelect will 3D print your cases to give you time and experience printing indirect bonding trays. Please, DO NOT underestimate the difficulty of consistently producing indirect bonding trays – usually, it takes multiple attempts to get this process correct!
• OrthoSelect will share best practices for various printers, resins, and curing machines that we have validated, as well as provide support for clean-up and post-processing techniques. However, because we are not the manufacturers of these printers and other devices, if you need technical support or troubleshooting help beyond our capabilities, we recommend contacting the manufacturer directly. 
• You are responsible to verify correct post-processing methods and that proper equipment is used to ensure the printed trays are usable.

 

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ACCOUNTING & BILLING DETAILS

• Current pricing is $3,495 for a one-time Onboarding Fee, plus $165 per case (or $82.50 if a single arch) – which includes shipping within the continental United States. Additional shipping fees apply if we ship outside the continental United States.  There is a $35 discount for cases you print the trays yourself. 
• The Registration Fee paid covers both the customization of the platform for doctor default bracket set preferences as well as training for both doctors and staff. The Per-Case Fees are paid at the end of each billing cycle as a single charge on your account. Invoices are viewed as “Orders” in your online account as well as emailed to you prior to charging your preferred payment method. 
• To simplify and improve the clinical experience, we provide bracket insertion complementary to any doctor who prefers the trays to come preloaded. 
• You have the option of paying your bills through automatic billing via ACH or Credit Card. By using  ACH, you can avoid a small credit card transaction fee.
• There are no contracts to use DIBS AI. You can cancel anytime. Upon cancellation, you will be charged for any outstanding Case Fees. Your account will need to be brought to a zero balance due in order to close your account.