ACKNOWLEDGEMENT

Success with DIBS AI in your practice is paramount! Please understand the following (and print for your reference). 

 

SOFTWARE

 

  • Computer requirements: Windows 10 Professional, i7 or Ryzen 7 chip, 16 GB RAM or higher, graphics card with at least 4 GB of built-in memory. Integrated chipsets may reduce performance.
  • DIBS AI DOES work on Windows Parallels for use on a Mac. Do NOT install on Windows Server OS.
  • DIBS AI is constantly improving. There will be updates and upgrades. You may experience occasional bugs and crashes. If this happens, please report such instances right away as we continue to improve, fix, and advance software.

 

ACCOUNT / BILLING

 

  • Current pricing is $995 for a one-time Onboarding Fee, plus $150 per case (two arches). There is a $25 discount for cases printed in-office on your own 3D printer. We provide bracket insertion complementary to any doctor that prefers the trays arrive preloaded. The Onboarding Fee is paid at the end of this registration process and covers training for both doctors and staff. We also customize the software to doctor bracket prescription preferences. The Per Case Fees are paid at the end of each billing cycle as a single charge with a detailed invoice emailed prior to charging your preferred payment method.
  • You have the option of paying your bills through automatic billing via ACH or Credit Card. Please use ACH to avoid a small credit card transaction fee.
  • Fee details are found under the “Orders” section of your Account in your online Dashboard.
  • There are no contracts to use DIBS AI. You can cancel anytime. Upon cancellation, you will be charged for any outstanding license or lab fees. You can’t cancel without your account coming to a zero balance due.

 

BEST PRACTICES

 

  • Trays printed in our lab are ready in under 24 business hours. Total turnaround time is determined by how long it takes for the doctor’s approval as well as your chosen shipping method.
  • OrthoSelect technicians and staff are well trained, but they are not Orthodontists. It will be necessary for the doctor to make adjustments to any given case before approving it. 
  • Please submit the intraoral scans before or as you submit the patient Rx form. Once both the intraoral scans AND the patient Rx form are received, the case is considered ‘received’ and we can start processing.
  • High-quality intraoral scans are critical. Low-quality scans and/or scans out of occlusion will be rejected. Please submit both upper and lower arches.
  • Our policy is no more than 60 days pass from the time you take intraoral scans to the time you bond. If you have a younger patient with mixed dentition and/or teeth still erupting, then no more than 21 days (3 weeks) should pass before bonding.
  • Please do not type in “per usual” anywhere on the Rx form. Such cases will not be accepted.
  • Do not place bands, appliances on teeth, or extract teeth after taking the intraoral scans. Trays will not fit with these changes and/or the brackets will not bond in the correct position.
  • Our default method is to section each tray in thirds (5-5 + 6&7s). This configuration results in easier tray removal. You can choose to section in any way you desire in the software.
  • Printed IDB trays are bundled and shipped together if your cases are completed on the same day. Logistically we cannot hold cases longer than 8 hours before shipping.
  • There is an additional $30 Shipping Fee for shipping outside of the 48 contiguous United States. 
  • You can cancel a case any time prior to OrthoSelect completing the Initial Case Setup without a charge. If a cancellation is needed after the work has been performed, we will credit the first such case each month, but charge for any subsequent cases that are not canceled before work is performed.

 

IN-OFFICE 3D PRINTING 

(skip if NOT printing in-house)

 

  • During Onboarding, OrthoSelect will 3D print your cases to give you time and experience printing indirect bonding trays. Please, DO NOT underestimate the difficulty of consistently producing indirect bonding trays – usually, it takes multiple attempts to get this process correct!
  • DIBS AI will share best practices for various printers, resins, curing machines, clean-up, and post-processing. Because we are not the manufacturers of these printers, if you need technical support or troubleshooting help beyond our capabilities, we recommend contacting the printer manufacturer. 
  • You are responsible to verify correct post-processing methods and that proper equipment is used to ensure the printed trays are usable.

 

NEXT STEPS TO REGISTER

 

  1. Complete this Acknowledgement
  2. Provide Name and Email (and email will be sent to your inbox to Confirm)
  3. Confirm your email address (within your email account)
  4. Provide Practice/Business Name, Address, etc.
  5. Confirm Fee and Provide Payment Method. ACH is free and a credit card will have a small transaction fee. 
  6. A confirmation email will be sent with the next steps, including a request to begin the custom setup of your brackets!

By providing your name below you acknowledge that your office has read and understood the above terms.

 

THANK YOU!